Description

3-part series, 8:30 am - 11:30 am 

Oct. 2 Conflict Resolution I: Causes 

Oct. 9 Conflict Resolution II: Styles 

Oct. 16 Conflict Resolution III: Dialogues and Behaviors 

Conflict I: Gain clarity about the 5 main sources of conflict. Identify patterns that emerge in your role based on these root causes of conflict. Learn specific communication techniques for minimizing conflict in these areas. 

Conflict II: Understand the strengths and limitations of each conflict resolutions strategy. Identify your natural conflict style and think about the natural styles of your coworkers. Utilize all strategies as needed for effective conflict resolution. 

Conflict III: Understand and utilize the conflict dialog guidelines. Face conflicts with a focus on mutual understanding through discussion and action plan development for long-term resolution. Consistently demonstrate behaviors that minimize conflict in the workplace.