BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P1H
REFRESH-INTERVAL:P1H
CALSCALE:GREGORIAN
BEGIN:VTIMEZONE
TZID:America/Los_Angeles
BEGIN:DAYLIGHT
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU
DTSTART:20070101T000000
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:Pacific Daylight Time
END:DAYLIGHT
BEGIN:STANDARD
RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU
DTSTART:20070101T000000
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:Pacific Standard Time
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260820T090000
DTEND;TZID=America/Los_Angeles:20260820T110000
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Delivering Outstanding Customer Service in a Retail Business
DESCRIPTION:Excellent customer service is critical for increasing sales and profit\, employee and customer retention\, and sustaining any type of business success. Understanding the nuances of customer service that result in outstanding customer experience is a strategy for success in any business. You will learn the tools to a properly trained team and\, or staff\, improve your customer's experience\, and create a more pleasant environment for everyone. Training topics include: Advantages of outstanding customer service (i.e.\, increase sales\, customer retention\, theft reduction\, client expectations)\; How to create outstanding customer service (i.e.\, phone\, in-person\, virtually)\; Understanding your customers' wants and expectations\; How Outstanding Customer Service leads to improved business bottom line\, and Examples of Modeling Practices & Behaviors (i.e.\, scripts\, observation\, feedback\, reward)\, and more. \nDate: Thursday\, August 20th\, 2026 Time: 9:00am - 11:00am Location: Hampton Inn & Suites\, 520 Adobe Road\, Red Bluff Cost: Free Register Here: https://www.buttecollegesbdc.com/events/
X-ALT-DESC;FMTTYPE=text/html:Excellent customer service is critical for increasing sales and profit\, employee and customer retention\, and sustaining any type of business success. Understanding the nuances of customer service that result in outstanding customer experience is a strategy for success in any business. You will learn the tools to a properly trained team and\, or staff\, improve your customer&rsquo\;s experience\, and create a more pleasant environment for everyone. Training topics include: Advantages of outstanding customer service (i.e.\, increase sales\, customer retention\, theft reduction\, client expectations)\; How to create outstanding customer service (i.e.\, phone\, in-person\, virtually)\; Understanding your customers&rsquo\; wants and expectations\; How Outstanding Customer Service leads to improved business bottom line\, and Examples of Modeling Practices &\; Behaviors (i.e.\, scripts\, observation\, feedback\, reward)\, and more. \;
Date: Thursday\, August 20th\, 2026 \;
Time: 9:00am - 11:00am \;
Location: Hampton Inn &\; Suites\, 520 Adobe Road\, Red Bluff \;
Cost: Free \;
Register Here: https://www.buttecollegesbdc.com/events/
LOCATION:520 Adobe Road Red Bluff CA 96080
UID:e.3546.1497572
SEQUENCE:3
DTSTAMP:20260702T023730Z
URL:https://business.chicochamber.com/community-calendar/Details/delivering-outstanding-customer-service-in-a-retail-business-1775940?sourceTypeId=Hub
END:VEVENT
END:VCALENDAR